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| We will exchange or refund your purchase within 30 days of the original shipment date. Products must be unworn and in the same condition in which you received them. To obtain a return authorisation, please contact us. Please note, that additional delivery charges will apply in all exchange/refund circumstances. All returns and cancellations are subject to a 15% restocking fee. Shipping and handling charges are not refundable, unless the item(s) is faulty (defective materials and/or workmanship) or not as per your order. Where the item(s) is faulty or not as per ordered, we will provide a replacement/repair at no cost to the customer. Please note, that because sheepskin and leather are natural products, small marks cannot be considered a manufacturing fault. Such marks will not affect the performance of the footwear. edhardy-sales is not responsible for packages lost in transit. |
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